All FAQs | Student Financial Services and Cashiering (2024)

University of Maryland

Office of Student Financial Services & Cashiering

1109 Lee Building

7809 Regents Dr.

College Park, Maryland 20742-5151

All of you service needs can be handled remotely. If you still want to visit our office, weare located in theLee Building, Room 1135. You can find us by viewing this maphttps://maps.umd.edu/map/

Counter Service Counter

Monday: 8:30-12:00 and 1:00-4:30

Tuesday: 8:30-12:00 and 1:00-4:30

Wednesday: 9:30-12:00 and 1:00-4:30

Thursday: 8:30-12:00 and 1:00-4:30

Friday: 8:30-12:00 and 1:00-4:30

*Please note that the customer service counter is a separate location from the cashiers payment window. Those hours are listed in the below FAQ

Lee Building, Room 1115

Note: Only for in person check or money order payments

Payment Window

Monday: 9:00-12:00 and 1:00-4:00

Tuesday: 9:00-12:00 and 1:00-4:00

Wednesday: 9:30-12:00 and 1:00-4:00

Thursday: 9:00-12:00 and 1:00-4:00

Friday: 9:00-12:00 and 1:00-4:00

*Please note that the cashiers payment window is a separate location from the Student Financials Office customer service walk up counter. Those counter hours are listed in the above FAQ

Phone numbers: 301.314.9000

OR

888.313.2404

Monday: 9:00-4:00

Tuesday: 9:00-4:00

Wednesday: 9:30-4:00

Thursday: 9:00-4:00

Friday: 9:00-4:00

Get access. Student's can grant access to both academic and financial aspects of their account so you can see account balance information, get email reminders for when an upcoming bill is due, see grades, etc.

There are TWO parts to getting full access.

a) For access to academic components, please follow the instructions on the following link,here.

b) For access to financial components, please see the instructions below:

1. Have student go to this pageHERE
2. Student will login with their current credentials using the“Student Log In” button.
3. Once logged in and forwarded to the portal landing page, click the link on the left hand side titled “Authorize Payers”
4. Click the green plus symbol on the right hand side that says “Add New”
5. The student can then enter the name, email address, and login ID for whomever they wish to grant access to their financial account.
6. Hit Save
7. Once completed, an email will go to the address that was entered above with a link requesting that the authorized person go to set up their password.
8. Included in that email will be a link they can use in the future to access the account page directly.
9. That’s it! And Access is immediate!

For detailed information on the FAFSA application process, visit https://financialaid.umd.edu/applying/applying_for_aid.html

To check your financial aid status, visit www.financialaid.umd.edu and select Check Financial Aid Status Online.

410-767-1220, or toll free 1-888-248-0345 or email: ask.ccu@maryland.gov

The Central Collection Unit (CCU) website may be found HERE

Registered students will receive an emailed eBill notification that their monthly bill statement is ready for viewing. This email notice is sent to the official university assigned email on record. A student may also authorize a parent or other approved party to also receive these notices simultaneously. Additional Billing information may be found HERE

Adding authorized user access may be found HERE

1. Give your parent, guardian, or approved individual access. Student's can grant access to both academic and financial aspects (separately) of their account so theycan see account balance information, get emailreminders for when an upcoming bill is due, see grades, etc.

There are TWO parts to granting full access.

a) For access to academic components, please follow the instructions on the following link,here.

b) For access to financial components, please see the instructions below:

-Startbygoing to this pageHERE

-login with yourcurrent credentials using the“Student Log In” button.

-Once logged in and forwarded to the portal landing page, click the link on the left hand side titled “Authorize Payers”

-Click the green plus symbol on the right hand side that says “Add New”

-Enter the name, email address, and login ID for whomever youwish to grant access to yourfinancial account.

-Hit Save

-Once completed, an email will go to the address that was entered above with a link requesting that the authorized person go to set up their password.

-Included in that email will be a link they can use in the future to access the account page directly.

-That’s it! And Access is immediate!

Study Abroad information can be found at http://globalmaryland.umd.edu/offices/education-abroad

Undergraduate students who are enrolled in the Robert H. Smith School of Business, the A. James Clark School of Engineering or who are declared majors in the Department of Computer Science, will be charged supplemental differential tuition on top of the standard tuition rates. It applies only to students who have achieved 60+ credits, representing Junior or Senior class standing.

Differential Tuition Information: VIEW HERE

Differential Tuition FAQs: VIEW HERE

You can findinformation about the Golden I.D. program here:http://www.registrar.umd.edu/current/registration/golden-id.html

Electronic check payment(known as e-Check or ACH) from your checking or savings account are accepted online at no charge.You enter your bank routing numberand account numbersto pay via e-Check.

VISA, MasterCard, American Express and Discover are accepted online only. Credit cards,Debit cards, and Cash are not accepted at the Cashier’s Office. A NON-REFUNDABLE service fee is charged by our payment processor for credit card and debit card transactions online. As of 2024, this fee is 2.85% of the charged amount.

There are a variety of payment methods available to you. To learn about these, click here.

Questions about specific items on your account should be directed to the originating University department.

You can find most of the contact information here.

If you are unsure of the description of a charge, you may also view the "T-Code Dictionary" HERE

You can find the information at https://uhr.umd.edu/benefits/tuition-remission/eligibility/

The University of Maryland (UMD)charges a fee of $125 each semester for enrolled students (admitted after Fall 2017) requiring an I-20 or or DS-2019 (for degree seeking students in J-1 status) issued by the University. Studentsenrolled in an academic program operating on the 12-week calendar, who require an I-20 issued by UMDor a DS-2019 will be charged a fee of $62.50 per term. UMD will use the revenue from this fee to enhance support for our international students to include improved academic support, expanded assistance for students transitioning to the U.S. and international student-focused cultural events to foster an engaged, supportive community.

To make an international payment, go here.

52-6002033

You can obtain your 1098-T form here.

Inyears prior to 2018, any 1098-T you received from UMD included a figure in Box 2 that represented the qualified tuition and related expenses (QTRE) that we billed to your student account for the calendar (tax) year. Due to a change to institutional reporting requirements under federal law, beginning with tax year 2018, we will report in Box 1 the amount of QTRE you paid during the year. Note that all physical and electronic payments must besuccessfully posted to your student account at least 1 business day prior to the University Holiday Break and office closureeach Decemberin order to be included on the 1098-T reporting for thattax year.

You can obtain your enrollment verification at the Office of the Registrar website, by selecting Enrollment/Degree Verification Request at http://www.registrar.umd.edu/current/

To obtain a copy of your transcript, Visit http://testudo.umd.edu/

For our policy and instructions on Certification of Term Charges for third parties, please click:HERE

To obtain VA certification, visit the UMD Veteran’s Affairs website at http://www.registrar.umd.edu/veteran-benefits.html

• You can find detailed Commencement information at https://umd.edu/commencement/
• To obtain diploma, your student account balance must be paid in full or you will not receive your diploma. http://www.registrar.umd.edu/current/index.html#online-transactions

Graduation checklist:

• Apply for graduation here.
• Meet all university requirements
• Settle your student account, pay all outstanding bills
• Update your current mailing address, phone number, and email address
• Conduct an exit interview with the Office of Financial Aid at www.studentloans.com and complete “Exit Counseling.”

Former students can no longer login using SID and PIN and must use Directory ID and password. To see if you have a Directory ID or to create one, go to the Former Student Identity Verification page. For more information, see the How to Obtain a New Directory ID for Former Students in the IT Library. You may also contact the IT Department Service Desk at 301-405-1500

An outside scholarship is money awarded to a student from a source outside of the University. They often consist of funds from a student's high school, a service organization, parent's place of employment, religious organization, etc.

Outside scholarships can have an impact on a student’s financial aid package. If a student is receiving an outside scholarship, he/she will need to report that information to the Office of Student Financial Aid.

The invoiced scholarship process occurs when a scholarship provider submits paperwork requesting to be directly billed for the scholarship funds. A credit can be added to the student account and the donor will be billed later in the semester.

The request paperwork should be on letterhead and include the amount to bill for the scholarship and the address of where to send the bill. Unless otherwise stated by the donor, scholarships over the $1000 threshold is split in half over the Fall/Spring semesters and each half is billed per semester.

Outside scholarship funds are typically made payable through check and are to be submitted to the Office of Student Financial Services and Cashiering.The checks need to include the student(s) 9-digit UID number. Additionally, the checks may also include additional documents that provides instructions on how to process the payment.

Please send checks and documentation to:

University of Maryland

SFSC-Outside Scholarships

1109 Lee Building

7809 Regents Dr.

College Park, MD 20742

One can also hand in/drop off the check in person (and receive a receipt) in the Cashiers Office:

University of Maryland

Office of Student Financial Services & Cashiering(SFSC)

1115 Lee Building

7809 Regents Dr.

College Park, MD 20742

Payment Window Hours

Monday: 9:00-12:00 and 1:00-4:00

Tuesday: 9:00-12:00 and 1:00-4:00

Wednesday: 9:30-12:00 and 1:00-4:00

Thursday: 9:00-12:00 and 1:00-4:00

Friday: 9:00-12:00 and 1:00-4:00

*Please note that the cashiers payment window is a separate location from the Student Financials Office customer service walk up counter. Those counter hours are listed in the above FAQ

The check should be written payable to The University of Maryland. Some scholarship providers may write the check payable to both the student and the University or just to the student. Depending on the method chosen additional steps might be needed (see below):

If the check is only written to The University of Maryland:

The student/scholarship provider will need to include 9-digit UID number on the check. The check can then be mailed in or dropped off in person.

If the check is written to both the Student and The University of Maryland:

The student will first need to endorse the check (sign the back of the check on the endorsem*nt line). The student/scholarship provider will also need to include 9-digit UID number on the check. The check can then be mailed in or dropped off in person.

If the check is written just to the Student:

The student will first need to endorse the check (sign the back of the check on the endorsem*nt line). The student/scholarship provider will also need to include 9-digit UID number on the check. The check can then be mailed in or dropped off in person.

Once the check is received by the Office of Student Financial Services & Cashering, the student is then notified by e-mail, telephone, or U.S. mail to come to the Cashiers Office, Rm. 1115 Lee Bldg. to endorse the check. The student must bring either his/her university ID card or driver's license as proof of identification. The endorsem*nt may be done during regular business hours.

We will first place funds in accordance to the scholarship provider’s request via the documentation that is originally included with the check. Therefore it is important that all checks or accompanying documentation received from the scholarship provider indicate the specific semester or semesters (e.g., Fall 2025) to which the award is to be applied. Additionally, for checks only for the Fall semester the scholarship provider should specify if there will be an additional check in the Spring.

If a specific semester is not identified, usually the scholarship will be applied to the current semester.

Generally speaking, checks received in December up until the university campus holiday closure will be classified for the Fall term, and if received during the holiday closure up through the middle of May will be classified for the Spring term

Fall term only: If a specific semester is not identified, any scholarship up to $1000 will be put all towards the Fall semester. Any funds over $1000 will be split in half over the Fall and Spring semesters of the academic year (e.g., Fall 2026 and Spring 2026). This means the student will receive half of the funds in the Fall semester and the other half in the Spring semester.

We will need notification from the scholarship provider (typically a written statement/email) in order to move the funds to a specific semester. This is includes non-standard terms such as Winter term or Summer term.

The typical mailing, transit, and internal processing time for external checks of this nature to be completed is up to 3 weeks. If it has been over 3 weeks since the donor actually sent the check (and not just when the student was awarded it) but the payment is not reflected in the student account, please have the student check that he/she is registered for the appropriate number or credits for the term in which the scholarship is to be applied. We also recommend the student to check with the donor for the address the check was sent, and to verify if it has been cashed. If the check has been cashed by the University, a copy of the front and back of the check is needed to research further.

For invoiced scholarships, invoices to providers will not go out until after the end of the Add/Drop period for that particular semester. The donor will then submit payment for the funds, typically via check. However, do note that if the donor fails to pay the invoice by the end of the (semester/academic year) the funds will be charged back to the student account and the student will be responsible.

If the scholarship provider does not want to wait until the end of the Add/Drop period to get an invoice they will need to request a copy of the student account inquiry/bill from the student to use instead. Scholarships of this type will not be credited via invoice even with the paperwork.

Scholarships will post after course registration and tuition charges post to the student account for the semester. Based on the scholarship donor stipulations, be aware some scholarships may not post until a specific registration status is met (e.g., a scholarship that requires a student to have registered full-time: 12+ credit hours).

Unless otherwise stated from the scholarship provider we will post scholarships after the student is registered for at least 6 undergraduate credits for that particular semester (Fall/Spring). If the student is less than 6 undergraduate credit hours, typically we will need notification from the scholarship provider (typically a written statement/email) in order to post funds.

At the time of initial application/crediting of the scholarship to the student account, the University will verify that the student is enrolled for the current academic term. However, once a scholarship has been credited to the student's account, the student's enrollment status is not monitored for compliance with any restrictions. After the scholarship has been credited, the scholarship provider is responsible for contacting the student for proof of enrollment and for recovering any funds from the student which may not be allowable under the conditions of its scholarship program.

If a student does not attend at all for the academic year the funds will be returned back to the scholarship provider at the end of the academic year or earlier with notification.

If a student is expecting funds that have not arrived yet the student will need to pay their portion of the bill minus the scholarship amount for that particular term (noting if the check will be split). If the funds are not enough to cover the remaining balance or the funds do not come in a timely manner (before the end of the term/registration blocks) the student will be responsible for covering that remaining balance.

We cannot send the funds directly to another school for students attending a different institution for part of the academic year. The student may have the scholarship sent back to the scholarship provider and have the provider send a new check to the new institution. Alternatively on request, the scholarship can be credited to the student account here. If a refund is subsequently generated the student would be responsible for paying the other institution using any refund money on the student account.

Enroll in direct deposit

Refund schedule: Here

More information for Financial Aid recipients that may affect when excess funds become available: Here

Refunds are never processed on student accounts that still have an active payment plan in effect for the term. However, If you have a credit on your student account that is GREATER than the remaining balance owed to your Terp Payment Plan balance, you may still be eligible a refund.

Your plan will first need to show as being paid in full or adjusted to match the actual student account balance owed before any excess credits can be returned to you. You may log into your student financial portal or contact Nelnet's 24/7 customer service line for assistance in making these adjustment by calling888-470-6014.

Once that adjustment is complete, if you are still seeing a credit on your account:

• Enroll inDirect Depositif you have notdone so already

• Then complete an online refund requestHERE.

You will need to contact the Office of Student Financial Aid directly. The Office of Student Financial Aid website can be found at www.financialaid.umd.edu

For information regarding Financial Aid Eligibility, please visit: https://financialaid.umd.edu/receiving_aid/keeping_aid.html

For information regarding withdrawals and its effect on your Financial Aid, please visit:

https://financialaid.umd.edu/receiving_aid/withdrawal.html